AboutAbout support
Support
Support

The fees for EPPI-Reviewer do not include direct one-to-one support or training. However, we do include a support via the email address eppisupport@ucl.ac.uk. We aim to respond within 1 working day.

Our documentation includes brief but informative instructional videos, a list of which can be found here.

 

Direct support

Direct support is available for a fee.

Direct support would include activities such as helping set up the review, help with importing of search results, and review specific help/suggestions about optimal use of the software.

We have found that researchers that are new to systematic reviews and reviewers using EPPI-Reviewer for the first time but working under a tight deadline will find direct support to be very helpful.

Please note: Review specific questions or data recovery due to user error fall under the definition of direct support. We will need to charge for these activities.

A full day of support (7 hours), that can be spread out over the length of a project has a fee of £500*.

Hourly support is available for £80* per hour.

*UK VAT to be added for European purchases

 

If you have any questions about our support policies or wish to purchase support please contact us at eppisupport@ucl.ac.uk.

 

 

  
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