Hello,

I am trying to extend my shareable review (10821) by 1 month along with the four user licences for my second reviewers by 1 month each. For some reason my payment is not going through - I didn't have trouble with payment processing when I originally purchased the review and user licences - I'm just wondering if there is a problem with the system or if I should contact my bank?

Many thanks in advance for your help,

Hannah

I am having the same issues as described by Hannah below (was trying to extend for a year) and am extrememly frustrated as i have now tried three different cards and none of them are working. I also contacted the bank and they have told me that there is no difficulty at their end. I have tried on a few different days at this point.

I need to complete some work urgently on a shareable review  by tuesday afternoon and am now way behind. Please can you help by processing a payment over the phone? is there any way to talk to a human being or how can i sort this quickly

many thanks

Pauline