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HomeHomeGetting started...Getting started...Questions about...Questions about...Paid renewall but coding lockedPaid renewall but coding locked
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15/06/2017 04:33
 

Hi,

My account expired on 09/06/17 and yesterday I paid to renew it for another month, and I received a paypal receipt.

However, this does not seem to have been updated - is still has 09/06/17 as the expiry date, and all code sets are locked so I can't edit them. The payment was made almost 24 hours ago.

Can anybody help?

Thanks

 
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15/06/2017 11:19
 

Apologies for the payment issues... We have had experienced some problems with PayPal in recent days, but have now updated your account expiry date.

Please see direct email response for full details.

Kind regards,

Zak Ghouze

 

 
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17/07/2017 03:15
 

Hi Zak,

I have tried to renew this account for another month, but the same problem seems to be occuring and the account remains locked.

Please refer to my email for more details.

Thanks

 
New Post
17/07/2017 11:17
 

Hi Carly,

I have manually extended your account for one month, and replied to the email concerning the payment problem you experienced. Please accept our apologies for any inconvenience caused.

(We are investigating the issue, and will contact you once we have further details.)

Kind regards,

Zak Ghouze

 
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