Hi,
I've just started using EPPI-Reviewer today (in Mozilla Firefox) and have thus far been able to successfully import two searches from different databases (Medlne and Embase). However I am trying to now import a search from the Cochrane CENTRAL database (which I accessed via Ovid like the other two databases), but an error is appearing when I attempt to upload the RIS file of references. The error message is very long and unfortunately I'm not able to copy and paste it but the first line reads:
DataPortal.Update failed (System.Data.SqlClient.SqlClientException (0x18131904 TImeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
I've tried to upload a screenshot which shows the remainder of the message:
I've tried logging out and in again of EPPI-Reviewer, as well as re-downloading the RIS file again from Ovid in case of a glitch with the original file, but I am still getting the same error message.
It'd be great if you can let me know what I can do to resolve this. Please don't hesitate to let me know if you need any more information.
EDITED to add: I have just tried to import a different RIS file from another database (PsycINFO) and I am getting the same error message. In case this is useful information, the CENTRAL database RIS file has 36 references, and the PsycINFO one has 201.