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16/02/2017 16:29
 
User is offline Eliel Cohen
No Ranking

Joined: 16/12/2016
Posts: 10

Hello again, 

To Jeff - many thanks for explaining why this DataPortal timeout is a recurring issue, much appreciated. 

In keeping with your note about appreciating when EPPI users inform you of specific occurrences, I am writing to say that this has just Timeout has started happening again, a few minutes ago, so I am unable to move to the second page of my studies.

Sorry it's always me! I'm coding intensively at the moment so am bound to be the one to notice. 

Thanks

Eliel

 
 
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17/02/2017 13:36
 
User is offline Sergio Graziosi
8th Level Poster

Joined: 17/10/2011
Posts: 318

Hello Eliel,

thanks for letting us know! I've discovered this was happening from a support request via email, and (once again: temporarily) fixed it earlier today. Your review seems fine right now. Please do let us know if it happens again, while I frantically search for a once-and-for-all solution.

Thanks and apologies for the inconvenience,
Sergio
 
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19/02/2017 16:39
 
User is offline Eliel Cohen
No Ranking

Joined: 16/12/2016
Posts: 10

Thanks very much Sergio for your reply and for the temporary fix. 

Unfortunately it does appear to be happening once again. 

Best

Eliel
 
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20/02/2017 01:38
 
User is offline Michael Frese
No Ranking

Joined: 26/05/2016
Posts: 4
Hi everyone,

I have been having this issue too. It started suddenly on several of my reviews and I'm not sure how to fix it? One review is very large, but the other has fewer than 700 articles.

Thanks!
 
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20/02/2017 11:03
 
User is offline Jeff Brunton
6th Level Poster

Joined: 17/10/2011
Posts: 594

Hello Eliel, Michael,

I tried going to page 2 of Eliel's review and got the timeout message. I also tried one of Michael's reviews and got the timeout message as well.

We are still looking for a proper solution to this problem but in the meantime have applied a quick fix so you should be able to access your reviews for now without the timeout. Our aplogies for the frustration this issue must be causing you.

Best regards,

Jeff

 
 
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