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This forum is kept largely for historic reasons and for our latest changes announcements. (It was focused around the older EPPI Reviewer version 4.)

There are many informative posts and answers to common questions, but you may find our videos and other resources more informative if you are an EPPI Reviewer WEB user.

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30/10/2013 11:35
 
User is offline Theo Lorenc
No Ranking

Joined: 26/10/2011
Posts: 30

Hello,

I think some other users have had this issue recently, but i'm not sure what the answer was. I've just got a new computer (Mac OS X 10.8.4) and I can log in OK and see the list of reviews, but when I click on one (any one) I get:

[CrossDomainError]
Arguments: http://eppi.ioe.ac.uk/EPPIReviewer4/WcfPortal.svc
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.20913.00&File=System.ServiceModel.dll&Key=CrossDomainError

I can log in fine from other computers, but keep getting the same message on this one (same on Firefox or Safari). Any thoughts?

Many thanks

 

Theo
 
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30/10/2013 11:40
 
User is offline Sergio Graziosi
8th Level Poster

Joined: 17/10/2011
Posts: 318

Are you trying to access EPPI-reviewer via an encrypted connection?

You can see this from the url: if it’s https://eppi.ioe.ac.uk/eppireviewer4/, you are using the encrypted version and this will not work.
The correct url is http://eppi.ioe.ac.uk/eppireviewer4/ the only difference being the missing “s” in “http”.
This happens because EPPI-Reviewer is designed to work through its specific URL and handle the communication encryption as needed. Specifically: it compresses all traffic, and encrypts only the authentication stage, so not to send your username and password in clear text over the Internet (where they could be intercepted).

I hope this helps,

Sergio
 
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30/10/2013 12:10
 
User is offline Theo Lorenc
No Ranking

Joined: 26/10/2011
Posts: 30

Problem solved - thanks Sergio
 
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