Hello, 

im getting following message after logging in and selecting a review:

[HttpWebRequest_WebException_RemoteServer] Arguments: NotFound Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30514.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer

Could you please help me resolve this? I have updated version of silverlight, using Safari on MAC OS X 10.10

Many thanks, Biljana

 Hello Jeff, 

many thanks for your promt reply!

I restarted browser and computer, but im still getting the same message. I can normally log into EPPI-reviewer, but when i select the review I would like to work in, im (still!) getting the message...

BIljana

 Hello again, 

I get the error message after the review loads and before I see the items listed. After clicking "ok" to the message, I cannot see the items but can click and open tabs (documents, search, diagrams, etc.).

I've tried logging in from another computer (Windows) and the situation was slightly different - same error message, but i could see the items. The server error message wasn’t obstructing the EPPI-reviewer from functioning... I logged in again just now on that windows computer to try to do what you advised, but now I’m NOT getting any error message and everything seems to work fine (while the problem remains on my MacBook laptop)...

Best, Biljana

Hello Jeff,

After testing out your suggestions, I think it was a network problem for sure, as currently i dont have any more issues and Im connected via different (also more secure) network...

Many thanks for all the help! Biljana

Hi Rosie,
we never found out what was the cause of Biljana's problem, so once again, we'll have to proceed by trial and error.

First, please make sure you are accessing EPPI-Reviewer from the following URL:

http://eppi.ioe.ac.uk/eppireviewer4/ and not https://eppi.ioe.ac.uk/eppireviewer4/ (the second one starts with "https")

Second, if you can, try using a different browser. On Macs you can use Firefox and Safari, on PCs, Internet Explorer and Firefox will work with EPPI-Reviewer.

Third, if you have a second computer to try at home, please do. If the catch-all solutions above don't work, we will have to try to isolate the cause of the problem. The primary suspects are your home computer and your home network (two subdivisions: your local network within your home as opposed to your broadband connection). Thus, trying a different computer at home would tell us where to look. Also, in case you are using a laptop, you could try bringing it into work and try accessing EPPI-Reviewer through your work connection, if that works, we'd know it's your home network that is somehow interfering.

Still on the same line of reasoning, in case you are using your home connection via WiFi, it may be worth trying to connect to your broadband router directly with an ethernet cable: does the problem go away?

In all cases, please report back (here or to eppisupport@ioe.ac.uk) and let us know what you were able to try and whether it made a difference. Please also let us know more about your home computer (what type, what operative system, what browser, etc).

Many thanks and apologies for the inconvenience,

Sergio