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HomeHomeUsing EPPI-Revi...Using EPPI-Revi...Questions about...Questions about...Error when opening EPPIError when opening EPPI
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16/06/2016 11:54
 

Hello,

I find the following error message when i opening the application:

[HttpWebRequest_WebException_RemoteServer]

It's a recurrent problem, it happens often and it's really ennoying because of that i can't use the application.

Also i have another error, when i want to save something in the info part of a code:

DataPortal.update failed (System.NullReferenceException : Object reference not set to an instance of an object.

At

Businesslibrary.businessClasses.itemAtributeSaveComand.DataPortal_Execute

At lambda_method(Closure, Object, Object)

At Csla.Reflection.MethodCaller.CallMethod(Object obj, DynamicMethodHandle, Boolean hasParameters, Object [] parameter)

 

Could you help me resolve this issue? Is this happening just with me or with other users?

 

Thank you in advance for your feedback


 

 
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16/06/2016 15:37
 

Hello Borms,

Is it possible that you are accessing EPPI-Reviewer with url https://eppi.ioe.ac.uk/eppireviewer4/ rather than http://eppi.ioe.ac.uk/eppireviewer4/ (one is https while the one you want is just http). If you use https you will get a number of error messages. Could you check which url you are using and let us know if that corrects the problem.

Best regards,

Jeff

 
New Post
16/06/2016 15:55
 

I was already using the http link.

But i still give a try with https link, and had a lot of error messages, as with the http link.

 
New Post
22/06/2016 10:29
 

Hello,

I still have a lot of problems to accessing EPPI-4. Do you have any new solutions to resolve my problem ?

Thank you.

 
New Post
22/06/2016 17:30
 

Hello Borms,

If you are getting those messages with the http link then that is unexpected (and not something we are hearing from others).

To investigate this further we may need you to take some screenshots when the error occurs and send them to us at eppisupport@ucl.ac.uk

If you could describe the exact step that you take before the error occurs then we can try to recreate it.

Hopefully we can determine what might be happening.

Best regards,

Jeff

 
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