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HomeHomeImporting searc...Importing searc...Importing filesImporting filesTimeout expired error when importing PDFTimeout expired error when importing PDF
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11/09/2015 07:48
 

 Hi,

I'm trying to create a new document record and importing a PDF to it. Although I've not been able to do it. Everytime I try to import the PDF, not very long after, it pops up the following message:

":DataPortal.Fetch failed (Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.) "

I normally use Safari on MAC, but I also tried firefox and explorer on PC, and had the same result. I already tried different PDFs, with same result. The same message comes when I tried to access the manually created files list through the source tab on the right.

Any suggestion on how I can go around this problem? Thank you very much. 

 

 
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11/09/2015 10:44
Accepted Answer 

Hello Isabella,

Does this happen with every pdf that you try to upload or is it just a particular one? If it is just that pdf we may need to have a look at it. Sometimes a pdf will include some unusual characters that we need to deal with before it can be uploaded.

Could you email the pdf to us at eppisupport@ioe.ac.uk so we can have a look at it.

Best regards,

Jeff

 
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