Cannot view coded pdf documents

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15/02/2019 15:25

Branko Bognar

Joined: 15/02/2019

Posts: 1

Cannot view coded pdf documents Modified By Branko Bognar on 15/02/2019 15:27:43

Hi, I have the problem with viewing pdf files that I coded. Therefore, I am able to view pdf files that I have not coded yet. Two pdf documents that I viewed and coded just start to load, but never go through. It happens irrespectively of using Internet Explorer or Firefox when running EPPI-Reviewer on a PC.

18/02/2019 11:12

Zak Ghouze

Joined: 20/03/2017

Posts: 165

Re: Cannot view coded pdf documents Modified By Zak Ghouze on 19/02/2019 14:59:53

Dear Branko,

I experienced the same problem with the PDF.

(We think this may have been caused by the PDF being in a non-standard format, or containing non-standard characters.)

To resolve the issue, we downloaded the PDF, opened it in Adobe Reader (available free from https://get.adobe.com/uk/reader/), and then re-saved it. (This "standardises" the file in PDF format.)

We then uploaded it again to your reference (as test.pdf).

This should now work for you.

Do let us know if you have any further issues with it. (You can repeat the same process on any other non-standard PDFs you encounter.)

Kind regards,

EPPI Support

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