Hi Emily,

Can you confirm if she is using a PC or an Apple Mac, and what web browser she is using? (Though EPPI Reviewer 4 should work with Internet Explorer, Firefox ESR (Extended Support Release) and Safari, I have found a number of people have been experiencing issues uploading files with Safari on Macs recently... It does seem like the plug-in settings can be an issue; plug-ins need to be allowed, and Silverlight needs to be set to run in safe-mode.)

(I am assuming she is on the same network as you, and shouldn't have any different security settings on her machine preventing her from uploading files.)

Kind regards,

Zak Ghouze

EPPI Support

Hi Emily,

It does seem quite a few people have been reporting issues uploading PDFs when using Safari on a Mac... I'd definitely check the plug-in settings within Safari on your colleague's Mac. Note that if you hold down the option key when clicking the plug-in settings button, you see further options displayed. (See https://support.apple.com/en-us/HT202819 for further details.)

I have made a more detailed post, with screenshots, on this matter at https://eppi.ioe.ac.uk/cms/Default.as...cope=posts#2059. The details of updating your plug-settings can be found there.

Let me know how your colleague gets on. If there are further issues, I'd recommend trying Firefox ESR (the Extended Support Release), as this seems to work fine with Silverlight and EPPI Reviewer, and the Mac OS.

Kind regards,

Zak