Hello team,

I've been using Eppi for a few months. Since a few weeks, I keep getting plugin errors when I'm working with Eppi. After each error I have to login again which is frustrating. 

 I restarted my Browser & Mac and have the latest updates installed. Didn't help.

Please help me.

 NB: I use OSX + safari (Chrome doesn't work anymore since the latest Silverlight update).

Thomas

Dear Jeff,

Thank you for your quick reply. I use Safari 6.0 (8536.25) & OSX 10.8.

It (mostly) happens when I use the INFO button to add information.

regards,

T

Hello Tom,

I have been running a few tests on a Mac laptop and and the 'Safari, OS X, Silverlight' combination seems to be OK for me. I have the same version of Safari and Silverlight as you. My OS X is a bit older but that shouldn't make a difference (I am trying to get the latest version of OS X so I will have an exact match).

When it crashes, are you cutting and pasting information into the Info box? I'm just wondering if the data that you are pasting in might have some unusual characters in it that could be causing the problem. If you think you could recreate the problem or have some text that seems to cause problem, it would help us make a better diagnosis.

As for Chrome and OS X, it is not a combination that Microsoft Silverlight supports. If you look under System Requirements at http://www.microsoft.com/getsilverlight/get-started/install/default.aspx?reason=unsupportedbrowser# you can see the supported configurations.

Best regards,

Jeff