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HomeHomeUsing EPPI-Revi...Using EPPI-Revi...Questions about...Questions about..."DataPortal.Fetch failed" message"DataPortal.Fetch failed" message
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12/11/2015 11:57
 
User is offline Theo Lorenc
No Ranking

Joined: 26/10/2011
Posts: 30
Hello, I'm getting a popup which says: "DataPortal.Fetch failed (Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.)" As far as I can tell nothing else has gone wrong, but it's coming up every few seconds. Any thoughts? Thanks
 
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12/11/2015 14:46
 
User is offline Jeff Brunton
6th Level Poster

Joined: 17/10/2011
Posts: 594

Hello Theo,

We had an issue around lunch time where some background processes running on the database were causing timeouts. Everyone was affected by this.

We have identified and corrected the problem and everything should be running normally now.

Please accept our apologies for this interruption. 

Best regards,

Jeff 
 
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