Hello Kate,

You shouldn't be having long wait. Is it a particular screen/function that seems to be slow for you?

Much of the program runs on the user's computer so if the delay is in drawing something to the screen then I would suspect the user's computer. If the slowness is in retrieving data from our servers then it could be the internet connection or possibly the query that is running on our server.

If you are running the program behind a firewall it may be delaying the data leaving your computer and returning to your computer.

As for the minimum ram requirements, most modern computers will probably have at least 2 Megabytes of ram (and probably more) and that should be enough. If you let me know what your present setup is I can let you know if it might be an issue.

Best regards,

Jeff

Hello Katelyn,

I had a look at your review. Your data extraction codeset is large but not unreasonably so. I have noticed that when making multiple edits in a codeset that is large, the editing process seems to get slower that more edits that I make. If I reload the review (by going to the 'My info' tab and reselecting the review) it speeds up again. This would suggest to me that it is a memory (ram) issue as reloading the review releases the memory that is used to hold the codeset for editing. The more memory your computer has, the less slowdown you will see.

We can look into this a bit further but in the meantime, you may find that reloading the review might help move things along.

Best regards,

Jeff