Since Saturday, we have been getting an alert  ("Warning: there was a problem saving your data. Please close this window and try again"), when clicking next after coding on title and abstract. This has happen to two assistants, who are doing the coding. However, when looking at the abstracts allocated to them, the abstracts are changing the status from remaining too started in the coding assignment table in spite of the alert. Can we count on the program is saving the coding and can we continue the codingd espite the alert?

It is only happening when using the "coding only" interface.

Thank you for the fast reply.

/Johanne

Hello Sergio

I am having this trouble today (28/04) but I do not know if I am using the Coding Only interface. I click on 'Go' next to a document and then code and press 'next' to go through. If that is the Coding Only interface, this is where I am experience the not saving warning. It does appear to be working but is warning me to close the window after every few abstracts. I used this for 5 hours yesterday with no trouble. Please let me know how to proceed.

Helen

Hello Helen,
the error message you show above is usually the result of a very different situation: normally it's the sign of having a shaky internet connection or alternatively, in the case of home connection, a very congested "line". EPPI-Reviewer checks regularly if the connection with the main server is up and running, if it isn't it will show the alert you are seeing and force you out. This is because EPPI-Reviewer saves data in real time and would be unable to do so when the connection is lost or too slow to work effectively.
This may also explain why you are getting other errors: they can certainly pop out if the data-saving failed because of a shaky network connection. If you are working from home, restarting your router/modem might help, I would also check if other people are using the same connection to stream video or are generating a lot of traffic in some other way.
If you are accessing EPPI-Reviewer from work you may try asking your IT helpdesk for some help. Unfortunately this kind of situation is very difficult to troubleshoot on our side as it is almost certainly generated on your end. I can see that many people are using EPPI-Reviewer right now, so it's unlikely that it is a problem that affects all users.

I hope the above helps (at least a little), please do let us know if the problem persists.
Sergio

PS from your screenshot it's clear that you are using the normal (full) EPPI-Reviewer interface, not the Coding-Only one.

Hello Laura,

I'm not sure which coding tool we are talking about about but if your coding assignment shows you as having coded those items but you aren't seeing that coding if you 'list items with this code' then I suspect that you are carrying out 'comparison' coding and that coding is not marked as 'complete' yet. Coding must be marked as 'complete' before it is available to the programs searching and reporting functions.

If you look in the 'Review statistics' tab you will be able to see if there is coding marked as 'not complete' under your name. Under comparison coding the assumption is that two or more reviewers will be coding the same items and you will want to create a comparison between those items to identify the agreements and disagreements. You can then 'complete' the agreements and 'reconcile and complete' the disagreements. Once that coding is marked as 'complete' it will appear in your reports.

If I have misunderstood your question please let me know.

Best regards,

Jeff