Hello Judith,

Most operations in EPPI-Reviewer are saved automatically as they occur. For example, when you click a checkbox while coding, that action is automatically registered and sent to our servers. Some operations, such as entering data in the Info box require the user to click Save to complete the operation. Until 'Save' is clicked the data resides in the user's temporary computer memory. Unfortunately, this means that if you were unable to click Save, or clicked Save when you no longer had a connection, it never reached out servers and there wouldn't be anything that we could recover.

I'm not sure why you may have lost contact with our servers. It could have been a temporary interruption in your internet connection which could have taken place anywhere between your computer and our server.

Unfortunately we would be unable to restore that data as it doesn't reside anywhere.

Best regards,

Jeff