I'm being told my account has expired

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I'm being told my account has expired

03/04/2017 15:59

Chris McInerney

Joined: 03/04/2017

Posts: 1

I'm being told my account has expired

Hi. After having had a trial account I today purchased a shareable review. However, two things are happening. Firstly, the import references button is not live and second, i'm getting a message (related?) at the bottom of the screen saying tha tmy account has expired, presumably because the trial account has expired. I can't see where I can adjust this and wonder that is why the import button is not active.

03/04/2017 16:37

Zak Ghouze

Joined: 20/03/2017

Posts: 165

Re: I'm being told my account has expired

Dear Chris,

Just to confirm, the user account and shareable review are two separate things... Though you have now purchased a shareable review, a user account must also be active to edit the review (including importing in new references).

(Guidelines on our fees are detailed here -: https://eppi.ioe.ac.uk/cms/Default.aspx?tabid=2937.)

You will need to extend your user account in order to use the shareable review fully.

Hope that helps!

Kind regards,

Zak Ghouze

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I'm being told my account has expired