The fees for EPPI-Reviewer 4 do not include direct support.
Along with the user manual and instructional videos, the first point of support is the user supported forums where reviewers are encouraged to post questions and answer questions. EPPI-Centre staff monitor the forums as well and participate in answering questions. We will try to reply as quickly as we can and aim to respond within 2 working days.
The support forum can be found under Forum in the main menu.
The user manual can be found under Manuals.
Instructional videos can be found on our YouTube channel (http://www.youtube.com/user/eppireviewer4). A list of the available videos can be found under Manuals as well.
Direct support is available for a fee.
Direct support would include activities such as helping set up the review, help with importing of search results, and review specific help/suggestions about optimal use of the software.
We have found that researchers that are new to systematic reviews and reviewers using EPPI-Reviewer 4 for the first time but working under a tight deadline will find direct support to be very helpful.
Please note: Review specific questions or data recovery due to user error fall under the definition of direct support. We will need to charge for these activities.
A full day of support (7 hours), that can be spread out over the length of a project has a fee of £500*.
Hourly support is available for £80* per hour.
*UK VAT to be added for European purchases
If you have any questions about our support policies or wish to purchase support please contact us at email@example.com.