ManualsFAQ
FAQ - Frequently asked questions

Getting started

I’m not sure how to do something? How do I contact you? Can I email or call you?

There are a number of support resources available to you. Besides the FAQ that you are presently reading the user manual can be found under MANUALS on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4).
There are a number of instructional videos on our YouTube channel http://www.youtube.com/user/eppireviewer4) explaining many of the programs functions.
On the ‘EPPI-Reviewer 4 gateway’ under FORUM you will find the EPPI-Reviewer 4 support forum. On the support forum you can ask questions about using EPPI-Reviewer. We monitor the forum and will reply to our user’s questions. It is better to ask your questions on the forum as your question and the response that we give may be helpful to other users.
You can also find helpful information and tips on using EPPI-Reviewer 4 in our Newsletter that is sent out about 6 times a year. Old newsletters can be found on the ‘EPPI-Reviewer 4 gateway’ under ABOUT.
On the ‘EPPI-Reviewer 4 gateway’ under ABOUT you can also find information on the fees, support and almost anything about EPPI-Reviewer 4 and the EPPI-Centre.
If you have tried all of the above and still cannot get an answer to your question you can contact us at eppisupport@ioe.ac.uk.

Who or what is the EPPI-Centre?

The Evidence for Policy and Practice Information and Co-ordinating Centre (EPPI-Centre) is part of the Social Science Research Unit at the Institute of Education University College London (UCL), University of London.
Since 1993, we have been at the forefront of carrying out systematic reviews and developing review methods in social science and public policy. We are dedicated to making reliable research findings accessible to the people who need them, whether they are making policy, practice or personal decisions.
To find out more about the work of the EPPI-Centre as well as information about how to do systematic reviews, please visit our website http://eppi.ioe.ac.uk.

User accounts

How do I make a trial user account?

You can create a trial user account on the ‘EPPI-Reviewer 4 gateway (http://eppi.ioe.ac.uk/cms/er4). You can find a video showing how to make an EPPI-Reviewer 4 account on our YouTube channel (http://www.youtube.com/user/eppireviewer4). 

I created a user account but never received an account activation email. Why?

There are a couple of reasons this might happen. Did you enter your email address correctly? If not, the email address you entered might be undeliverable. You might also want to check your spam filter in case it was captured.

I have a user account but when I log into EPPI-Reviewer it says ‘Invalid login. Try again’. I’m sure I entered the right username and password.

The first thing is to check is that you really are entering the details correctly. Remember that the password is case sensitive.

In the past accounts that were more than two months expired were not able to log in. That is no longer the case so if you really can't log in you may want to contact us at eppisupport@ioe.ac.uk

My password is hard to remember. Can I change it?

Yes you can! If you log into the ‘EPPI-Reviewer account and review manager’ that you can find on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4) you can edit all of your account details (and you review details as well).

I've installed Silverlight but I keep getting a message telling me to install Silverlight

If you have installed Silverlight but you are still getting messages about installing it when trying to run EPPI-Reviewer it will often mean that Silverlight is not properly installed. In this situation please follow the instructions below very carefully:

  1. Go to the Get Silverlight page (http://www.microsoft.com/getsilverlight/).
  2. Install Silverlight following the on-screen instructions.
  3. When you get an "Installation completed" message, shut down (quit) all your active browser sessions.
    • On Mac computers, closing the visible windows is not enough, you will need to "Quit" Safari and/or Firefox.
    • Note that Silverlight is not supported by Chrome on Mac platforms (Chrome works in Windows).
    • If in doubt, once the installation is complete simply reboot your machine.
  4. Open a browser window and browse back to the Get Silverlight page.
    • You should now see a "You are ready to use Microsoft Silverlight" message.
    • If the message is not there please try installing again and this time make sure you reboot your machine after the installation completes.
  5. When the Get Silverlight page does show the "You are ready to use Microsoft Silverlight" message, EPPI-Reviewer 4 should work as well.
    • Please browse back to EPPI-Reviewer and start working normally.

I have tried the software and want to purchase access. What do I do next? How much will it cost?

You can find details about the cost of EPPI-Reviewer 4 on the ‘About our fees’ page that you can find on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4). The fee for a user account is £10 per month.
The easiest way to purchase access is to use the online shop that you can find on the ‘EPPI-Reviewer 4 gateway’.  There is a video showing how to use the online shop on our YouTube channel (http://www.youtube.com/user/eppireviewer4).  If you prefer to use the more traditional invoice and payment method we will need a name, postal address, email and phone number of the person or organisation to send the invoice to. Please contact us at EPPISupport@ioe.ac.uk with this information if you wish to purchase access in this way.

What’s the difference between a ‘trial’ user account and a ‘real’ user account?  I’ve done a lot of work in my ‘trial’ account. I now want to buy access and get a ‘real’ account. Will I lose my work?

A ‘trial’ account is a ‘real’ account. The trial account has an expiry date of one month. When you purchase access you are just extending the expiry date of your trial account. All of the work that you have done in your trial period will still be there after you purchase access as you are still working with the same user account.

My account expires today. I need a few more days to finish my project and I don’t want to buy 3 months of access. What can I do?

If you only need a few days to finish your work you can contact us at eppisupport@ioe.ac.uk and we can probably extend your access. We can appreciate the pressure of a deadline and do not want your EPPI-Reviewer access to be the reason your project is late.

What happens when my account expires? Do I lose my work?

You will not lose your work. If your account expires you will have read-only access for 2 months. In read-only mode your can look at your data and run reports on your data but you will not be able to edit or enter new data. After 2 months you will not be able to log into the EPPI-Reviewer 4 and will get an ‘Invalid login’ message. In this situation you can either purchase access to make your account active again or if you just need read-only access you can contact us as at eppisupport@ioe.ac.uk and we will set your expiry date to the present day minus 1day.

Your data will remain on our servers. If you reactivate your account your data will be there just as you left it.

Reviews

How do I create a new review?

You can create a new review in EPPI-Reviewer 4. If you go into the ‘My info’ tab you will see a button labelled ‘Create new review’.

How do I edit the review name?

You can edit the review name in the ‘EPPI-Reviewer 4 account and review manager’ that you can find on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4). If you log into the ‘review manager’ you can edit the review details (as well as add and remove accounts from the review if the review is shareable)

I created a new review and now want to put other reviewers into it. How do I do this?

When you create a new review you are creating a non-shareable review.  A non-shareable review is a review with just one person in it; the person that create the review. If you wish to have more than one person in the review you will need to change your review into a shareable review.

There is a fee associated with a shareable review. This fee is £35 per month. Full details on the review fees can be found on the ‘About our fees’ page that you can find on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4).  Each person in a shareable review must have a valid user account.

A number of the icons in my review are disabled. What is going on?

When you see disabled icons you are in read-only mode. It may be that your account has expired or it may be that the review has expired (if you are the owner of the review). In read-only mode your can look at your data and run reports on your data but you will not be able to edit or enter new data. In this situation you can either purchase access to make your account or review active again (as appropriate) or if you just need read-only access you can contact us as at eppisupport@ioe.ac.uk and we will set your expiry date to the present day minus 1day.

Using EPPI-Reviewer

How do I import references into EPPI-Reviewer?

There are a number of ways to get your references into EPPI-Reviewer.  If you click on the ‘Import references’ icon that you can find on the Documents tab you can import your search results using the available import filters. If you cannot find a filter for you file you should run your file through the RIS EXPORT utility that you can find on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4).  This utility has access to hundreds of import filters and will convert your file into an RIS formatted text file that you can import directly into EPPI-Reviewer 4 using the RIS filter.
You can manually create a reference by clicking on the ‘Create new document record’ in the documents tab.
As well, you can a search on PubMed directly from EPPI-Reviewer and have the results imported automatically.
For full details on importing references please see the user manual that can be found on the ‘EPPI-Reviewer 4 gateway’.

I can’t find an import filter for my search results. What do I do now?

Although there are some import filters in EPPI-Reviewer 4 you have access to hundreds of import filters through the RIS EXPORT utility that you can find on the ‘EPPI-Reviewer 4 gateway’ (http://eppi.ioe.ac.uk/cms/er4).  The RIS EXPORT utility will take your search results and convert them into an RIS formatted text file that you can import directly into EPPI-Reviewer 4 using the RIS filter.

I’ve screened or applied codes to a number of studies but when I run a report nothing shows up. What’s happening?

The most likely reason is that your coding tool (codeset) is set for multiple data entry. When a codeset is set for multiple data entry you will need to manually ‘complete’ the coding for each item with respect to that codeset. An items coding must be marked as ‘complete’ before it will be available to the programs searching and reporting functions. Unless you are using a codeset for double coding (i.e. two or more people will be applying codes to the same item) it should normally be set for single data entry.

I’ve set up a screening tool, excluded a number of items but those items still have the ‘I’ (Include) flag next to them. Why doesn’t the program show them as ‘E’ (Exclude)?

The ‘I’ (Include), ‘E’ (Exclude) and ‘D’ (Delete) flags are not tied to any particular coding tool. They are a mechanism to help you organize your items as you progress through your project. The reason an item might be considered Included or Excluded could be based on a number of decisions spread across a number of different codesets. You can manually assign the ‘I’ or ‘E’ flag by clicking the ‘Assign documents to be included or excluded’ icon that can be found on the Documents tab.

What’s the difference between single data entry and multiple data entry?

When a codeset is set for single data entry, applying a code from that codeset to an item will automatically mark that item’s coding as ‘complete’  with respect to that codeset. For an item’s coding to be visible to the programs searching and reporting functions that coding must be marked as ‘complete’. Even if the coding for an item is marked as ‘complete’ you can still edit that coding.

When a codeset is set for multiple data entry applying a code from that codeset to an item will not mark that item as ‘complete’. In multiple data entry the assumption is that two or more people will be applying codes to the same item. On some items the coders may be in agreement and in others they might be in disagreement. It is the responsibility of the coders to mark the items as ‘complete’ to be sure the completed coding is acceptable to all coders.

I want to see what codes have been applied to my items. How do I do that?

An easy way to do this is to run a frequency report. If you right click your codeset and select ‘Display included item frequencies (children)’ a frequency report will be generated in the frequency tab. The frequency will look at one level of hierarchy (i.e. the children of the selected code or codeset).

I want to get a reference list of all of my items. How do I do that?

This first thing is to do is select the items you want in the Documents tab.  You can select all of them by clicking the checkbox at the top of the list. If you have more than 700 items either change the number of items displayed in each page or repeat the operation as many times as needed. Once you have the items selected click on the icon that looks like a printer. This will display you items in the ‘Report viewer’ where you can either print the items or save then to a file in a number of different formats (including Word).

Can I get a reference list that includes the abstracts?

This first thing is to do is select the items you want in the Documents tab.  You can select all of them by clicking the checkbox at the top of the list. If you have more than 700 items either change the number of items displayed in each page or repeat this operation as many times as needed. Now click on the ‘Get coding report(s) for selected item(s) that have been Completed’ icon. This will open the ‘Item coding reports’ window where you must select a codeset. If you select a codeset that has not been used on any of your selected items you will get a report that consists of the citation and the abstract. This report is in the ‘Report viewer’ so you can either print the list or save it to a file in a number of different formats (including Word).

 

 

  
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