Hello, wondering if you can help me with this.

Since yesterday evening (so for about the last 15 hours), I have been getting the following error message every time I click to view the second page of included documents in my review:

DataPortal.Fetch failed (Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.)

I am on url http://eppi.ioe.ac.uk/eppireviewer4/

The first page of the first 700 documents is loading fine. 

Thanks

Eliel

Hello,

Just to add that I am also seeing the same error message as Eliel when I try to load the last page of my included documents. The first three pages load with no problems. I was not experiencing this issue last night at 6pm but have been seeing the same error message this morning.

Perhaps the server is down?

Any assistance would be greatly appreciated. My review ID is 10821.

Many thanks,

Hannah

Hello Hannah,

The issue was happening on all reviews and not just yours. We made some adjustments to the database and it appears to be working correctly now. I am now able to go to the last page (and other pages as well) in your review and other reviews.

We appreciate your bringing this to our attention. We wouldn't have known there was an issue unless someone pointed it out to us.

Best regards,

Jeff

Yup working for me too, many thanks!

Eliel