Dear Cara,

I'm sorry you are experiencing these problems. Payments should be processed in a matter of seconds, minutes at most. I've been looking at your records, and cross checked with the information about payments themselves (we don't handle the payments directly, this part is managed by a specialised provider), this is what I see:

On the 15th, you managed to make a successful purchase for your own account. All records about this purchase are consistent, I mention it because it means things were working for you at that point.

On the 16th, you have initiated a separate purchase, which included a shareable review, but here something clearly went wrong. From our own records, your purchase got to the stage where data is passed to the separate system to proceed with the payment. From there, we expect either to receive a "OK, payment done" message, a (user initiated) "Cancel" or a "Failure" notification, but this never happen. On the payment-handling records, there is no trace of this attempted purchase. From my perspective, it looks as if you never completed the payment procedure, perhaps something went wrong when you clicked "pay" and the payment portal never actually received your final request. Unfortunately, we don't have any straightforward way to find out additional details.

Conclusion: I think your payment was never completed, and I guess it would be a good idea for you to check your payments records (Bank and/or Credit Card) to confirm this. Assuming you weren't charged, the easiest way forward would be to try again: when successful you will receive a confirmation email (we get a copy as well) and your purchase will be immediately visible both in the "Summary" tab of the account manager and the "purchase history" (sub)tab.

Please do not hesitate to get back in touch if any of the above doesn't match your experience and/or in case you won't be able to complete the purchase a second time. We can always move to off-line route and process your order manually. Considering that we are dealing with financial matters I would suggest to send an email directly to eppisupport@ioe.ac.uk and avoid discussing the details on the forum.

Please accept my apologies for the inconvenience,

Sergio