Manage duplicates running very long time

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Manage duplicates running very long time - over 12 hours

10/02/2020 09:29

Eun Gyo Kim

Joined: 10/02/2020

Posts: 1

Manage duplicates running very long time - over 12 hours

I'm having trouble with an error message that hasn't been resolved during the last 12 hours.

It reads "Get New Duplicates" execution might still be running, you need to wait for approximately one minute. If execution lasts more than a few hours, please contact EPPISupport."

I had already got a list of duplicates and pressed the button by mistake while manually managing duplicates.

Is there a way this can be resolved?

Best wishes,
Eun Gyo

10/02/2020 15:14

Zak Ghouze

Joined: 20/03/2017

Posts: 165

Re: Manage duplicates running very long time - over 12 hours

Dear Eun Gyo,

Please accept our apologies for any invconvenience caused. We have now resolved the issue with the review, and all should be well.

Do let us know if you have any further issues with it,

(I have also replied to you via email via our support address eppisupport@ucl.ac.uk. You may find this route for support quicker than our forum.)

Kind regards,

EPPI Support

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