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HomeHomeGetting started...Getting started...Getting startedGetting startedNewly purchased review not appearing in My reviews listNewly purchased review not appearing in My reviews list
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22/04/2020 08:39
 

I have purchased a new review (yesterday) and it is not appearing in my reviews list. My colleagues who are working on the review are seeing it in their reviews lists. To make matters worse, I have accidentally created a private review with the same name as the shared review and cannot delete it. Please help!

 
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22/04/2020 09:58
 

Dear Rachel,

Thank you for reaching out to us and apologies for any inconvenience.

The reason that the review is not appearing on your list of reviews, is because whilst you are the review administrator, you hadn’t added yourself as a member of the review. You can do this in the Account Manager. (Although I have already done this for you in this case)

Unfortunately, we have purposefully made it very difficult to delete reviews, to avoid accidental deletions. What we advise if that you rename your review and use it for something else in the future. You can rename your review in the Account Manager as well.

Please don't hesitate to contact us, should you have any further questions - EPPISupport@ucl.ac.uk.

Kind regards,

Mel

EPPI-Reviewer Support Officer

 
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