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23/10/2015 10:43
 

Hi,

I've just created a new review, and some accounts. The payment went smoothly, as did inviting reviewers to their accounts (I think, I just sent them the invitations). But, when I want to invite the project leader, who already has an account, to the review (called Roadsides), the system tells me there's no matching e-mail address. I know I have the right address and he's account is active...

Am I doing something wrong?

 

Edit:
It turned out it WAS the wrong e-mail, he thought he had used his regular work-address bur when I looked at previous reviews he's been part of another one was listed. I think this solves the problem - he hasn't logged in yet but I'm positive it will work.

 
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23/10/2015 11:17
 

Hello,

That is the most likely explanation.

If you are still having problems after trying the different email address just let us know.

Best regards,

Jeff

 
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