HelpForum

Forum (Archive)

This forum is kept largely for historic reasons and for our latest changes announcements. (It was focused around the older EPPI Reviewer version 4.)

There are many informative posts and answers to common questions, but you may find our videos and other resources more informative if you are an EPPI Reviewer WEB user.

Click here to search the forum. If you do have questions or require support, please email eppisupport@ucl.ac.uk.

<< Back to main Help page

HomeHomeGetting started...Getting started...Getting startedGetting startedUnable to loginUnable to login
Previous
 
Next
New Post
12/06/2014 06:35
 

Hi

I have been unable to login to EPPI Reviewer today.  Whenever I click on the login button, I only get a white screen (i.e. no login box appears).  I have tried reloading the page several times, restarting my computer etc etc.  I was initially using Safari (I'm working on a Mac), and thought it might be a Safari quirk, so I downloaded Firefox, and tried logging in once again, but still got the same white screen.  Can someone please let me know what might be going on...?

Thanks

Georgina

 
New Post
12/06/2014 13:14
 

Hello Georgina,

This is not something we have seen or heard of before. We had a look at the log files and could see that many people were using EPPI-Reviewer at the time of your post (and of your earlier email) so we do not think there was an issue with EPPI-Reviewer at that time.

I would start by confirming that your version of Silverlight is correct and up to date. You can do that by going to the 'Get Silverlight' page (http://www.microsoft.com/getsilverlight/). Could you do that and let us know what that tells you.

Best regards,

Jeff

 
Previous
 
Next
HomeHomeGetting started...Getting started...Getting startedGetting startedUnable to loginUnable to login


Copyright 2021 by EPPI-Centre :: Privacy Statement :: Terms Of Use :: Site Map :: Login
Home::Help::EPPI-Mapper::RIS Export::About::Account Manager